Refund policy
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, items must be unused, unworn, in their original condition and packaging, with proof of purchase.
To request a return, please contact us at: support.freshinkapparel@gmail.com
Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Sale or clearance items
- Gift cards
- Personal care products
- Hazardous materials or flammable goods
Exchanges
To exchange an item, please return the original item first. Once the return is approved, you may place a new order for the desired item.
Refunds
After receiving and inspecting your return, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
European Union Customers
Customers located in the European Union may cancel or return their order within 14 days of delivery, subject to applicable consumer protection laws.