Ordering

Do I need an account to place an order?

No. You can check out as a guest. Creating an account is optional and simply lets you view past orders faster.

What payment methods do you accept?

We accept all major credit and debit cards, plus any other payment methods shown at checkout.

Can I change or add to my order after placing it?

Because most items are made to order, changes can only be made within 6 hours of placing your order. Contact us at support.freshinkapparel@gmail.com as soon as possible and we'll do our best to help.

Production

How long does it take to make my order?

Physical items are made to order rather than pulled from pre-made stock. Production takes 1–3 business days before your order ships.

Why isn't my order made instantly?

Each item is produced specifically for your order after you place it, which allows us to offer a wider range of designs without holding mass inventory. This does mean a short production period before shipping.

Does production time include shipping time?

No. Production time and shipping time are separate — shipping begins after production is complete.

Shipping

How much does shipping cost?

Shipping costs are calculated automatically during checkout based on your destination, the number of items, and the shipping method selected. We also offer free shipping on qualifying orders during select promotions. The final shipping cost is always shown before you complete your purchase.

How long will shipping take within the US?

Once your order ships, delivery within the US typically takes 2–8 business days.

Do you ship internationally?

Yes, we ship internationally. Delivery typically takes 10–30 business days depending on destination.

Will I be charged customs or import fees?

Depending on your country, customs or import fees may apply and are the responsibility of the customer.

Order Tracking

How do I track my order?

You'll receive a shipping confirmation email with a tracking link once your order ships.

My tracking hasn't updated in a few days — is that normal?

Tracking updates can occasionally lag, especially with international shipments. If it hasn't updated after several days, contact us at support.freshinkapparel@gmail.com.

I never received a shipping confirmation email. What should I do?

Check your spam or promotions folder first. If you still can't find it, email us at support.freshinkapparel@gmail.com with your order number.

Address Changes

I entered the wrong shipping address. Can I fix it?

If your order hasn't entered production yet, we may be able to update it. Contact support.freshinkapparel@gmail.com immediately with your order number and the corrected address.

What happens if my package is returned due to an incorrect address?

Contact support.freshinkapparel@gmail.com and we'll work with you on next steps.

Cancellations

Can I cancel my order?

Yes! You may cancel your order within 6 hours of placing it. Because all of our products are made to order, production begins shortly after your purchase, and once production has started, we are unable to cancel or modify the order.

What if my order has already entered production?

We may no longer be able to cancel it. Contact us and we'll let you know what's possible for your specific order.

Returns

What is your return policy?

Returns are accepted within 30 days of delivery. See our full Return Policy page for eligibility details.

Are digital products returnable?

No. Because digital guides are delivered instantly and accessible immediately after purchase, they are not eligible for return once delivered.

How do I start a return?

Email support.freshinkapparel@gmail.com with your order number and the reason for your return.

Size Exchanges

Can I exchange an item for a different size?

Since every item is printed specifically for you, we do not offer size exchanges due to ordering the wrong size. Please review our size chart carefully before purchasing. However, if you receive the wrong size, a manufacturing defect, or a damaged item, we'll gladly send a replacement at no additional cost.

How do I know which size to order?

Each product page includes a size chart specific to that item.

Defective Products

What should I do if my item arrives damaged or defective?

If your order arrives damaged, defective, or has a printing error, please contact us within 7 days of delivery. Please include your order number, clear photos of the item, and photos of the packaging if applicable. Once verified, we'll provide a replacement or refund at no extra cost.

Do I need to send photos of the defect?

Photos help us resolve the issue faster. Please include clear photos along with your order number when you contact support.freshinkapparel@gmail.com.

Received the Wrong Item

I received a different product than what I ordered. What now?

If we accidentally send the wrong product, color, or size, simply contact us within 7 days with your order number and photos of the item received. We'll correct the mistake as quickly as possible by sending the correct item free of charge.

Sizing

Do your t-shirts, hoodies, and sweatshirts run true to size?

Fit can vary slightly by style. Please check the size chart on each individual product page before ordering.

Care Instructions

How do I wash my apparel without damaging the print?

Machine wash cold, turn the garment inside out before washing, and wash with similar colors using a mild detergent. Do not bleach. Tumble dry low or hang dry, and do not iron directly on the printed design or dry clean. Proper care helps preserve both fabric quality and print durability.

Mug

Is the mug microwave and dishwasher safe?

Yes. Our ceramic mugs are microwave safe and dishwasher safe (top rack recommended), printed using high-quality, durable inks. For the longest print life, gentle hand washing is always recommended.

Tote Bag

How big is the tote bag?

Exact dimensions are listed on each tote bag's product page.

Digital Products

What format are the digital guides in?

Our digital products are delivered as PDF (compatible with all devices). Some products may also include ePub or bonus printable files — available formats are always listed on the product page.

How do I receive my digital guide after purchase?

Immediately after payment is confirmed, you'll receive an email containing your download link. You can also access your files anytime through your order confirmation page or customer account, if applicable. If you don't receive the email within a few minutes, please check your spam or promotions folder.

Is there a physical copy shipped to me?

No. Digital guides are a digital product only. No physical item will be shipped.

Contact

How can I get in touch with your team?

Email us at support.freshinkapparel@gmail.com and we'll get back to you.

What's your response time?

We aim to respond within 12–24 business hours. During holidays or peak shopping seasons, replies may take up to 48 business hours.